Shipping Policy
At Chrome Watches, we are committed to delivering your luxury timepiece safely and efficiently. This Shipping Policy outlines our procedures for processing and shipping orders.
Shipping Time
We typically require 3-7 working days to assemble your watch. After that, shipping times may vary between 4-8 working days, depending on the chosen shipping method and the destination country.
In total, the process usually takes around 7-15 working days.
Please note that customised watches may require an additional 3-5 working days.
Shipping Methods
We offer the following shipping options:
- Standard Shipping: Complimentary for all orders within Canada
- International Shipping: Additional fees apply based on destination
Shipping Carriers
We partner with premium shipping carriers including Canada Post, FedEx, and UPS to ensure secure and timely delivery of your order. All shipments are fully insured and require signature upon delivery.
International Shipping
We ship to most countries worldwide. Please note that international orders may be subject to import duties, taxes, and customs clearance fees, which are the responsibility of the recipient. These charges vary by country and are not included in the purchase price.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can also track your order by logging into your account on our website or contacting our customer service team.
Shipping Address
It is your responsibility to provide accurate shipping information. We cannot be held responsible for delays or non-delivery due to incorrect address information. If you need to change your shipping address after placing your order, please contact us immediately.
Delivery Issues
If you experience any issues with your delivery, such as damage to the package or missing items, please contact our customer service team within 48 hours of receiving your order.
Contact Us
If you have any questions about our Shipping Policy, please contact us at:
Email: chrmewatches@gmail.com