Frequently Asked Questions

Seiko mods are custom timepieces that use genuine Seiko movements (like NH35, NH34, VK63) housed in aftermarket cases, dials, and bracelets. We create luxury-inspired designs while maintaining the reliability and precision of authentic Seiko movements.

The movements inside our watches are 100% genuine Seiko movements. However, the cases, dials, hands, and bracelets are custom aftermarket components designed to create unique luxury-inspired timepieces. This allows us to offer premium aesthetics at accessible prices.

We offer a 6-month warranty covering manufacturing defects and movement malfunctions. This does not cover water damage, physical damage, or modifications made by the customer. Returns must be initiated within 3 days of delivery for non-custom orders.

In most cases, you will receive your watch within a 7-14 day period from the day you ordered. Please note that all orders with custom engravings and special dial modifications may take up to 3-4 weeks longer than a regular order. We provide tracking information once your order ships.

You can cancel your order within 24 hours of placing it free of charge. If the order processing time exceeds 24 hours, you are no longer eligible for free cancellation. We offer a 30-day return policy for unworn watches in original condition. Custom-designed watches are not eligible for returns unless there is a manufacturing defect.

We use high-quality Japanese movements in all our timepieces. Our automatic watches feature the reliable Seiko NH35 and NH34 (GMT) movements, while our chronographs use the Seiko VK63 meca-quartz movement. These movements are known for their accuracy, durability, and serviceability.

Yes, all Chrome Watches feature water resistance. Most of our models offer 100-150m water resistance, suitable for swimming and snorkeling. Our dive-inspired models feature 300m water resistance. However, we recommend avoiding hot water, steam, and extreme temperature changes.

Yes, we ship worldwide. International shipping costs vary by destination and are calculated at checkout. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Delivery times for international orders typically range from 10-21 business days.

We offer extensive customization options through our Design Customizer. You can modify dial colors, case finishes, bezel types, and strap options on most of our models. Custom engravings are also available for an additional fee. Visit our customizer page to explore all available options.

To maintain your Chrome Watch, we recommend regular cleaning with a soft cloth, avoiding exposure to extreme temperatures, and having it serviced every 3-5 years. Avoid contact with chemicals, perfumes, and magnetic fields. For automatic watches, regular wearing or use of a watch winder will keep the movement running smoothly.

Yes, we provide comprehensive servicing and repair services for all Chrome Watches. Our skilled technicians can handle everything from basic maintenance to complex repairs. We recommend servicing your watch every 3-5 years to ensure optimal performance. Contact us for a service quote.

We use only premium materials in our timepieces. Our cases are crafted from 316L surgical-grade stainless steel, known for its durability and hypoallergenic properties. We also offer PVD-coated cases in black and gold finishes. Our bracelets feature solid links with brushed and polished finishes, and our leather straps are made from genuine Italian leather.